Shipping policy

Processing Time

Orders are generally processed within 24hrs after purchase.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to communicate the updated timeframe.

U.S. Shipping

We offer free U.S. shipping on orders of $99 or more.

Orders below $99 are subject to the shipping fee displayed at checkout.

Estimated transit time:

[6–8 business days]

Processing time and carrier transit time are separate.

For example, an order may require [2–3 business days] to be processed before the carrier's transit time begins.

Delivery Estimates

Delivery estimates are provided for convenience and are not guaranteed unless expressly stated.

Actual delivery may be affected by:

  • Carrier delays
  • Weather
  • Holidays
  • Incorrect or incomplete addresses
  • Customs or import processing
  • High shipping volume
  • Events outside Melao's reasonable control

Tracking

When tracking information becomes available, it will be sent to the email address associated with the order.

Tracking information may take some time to update after the carrier receives the package.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be reshipped.

If the customer no longer wants the order, the situation may be handled under our Return & Refund Policy.

Lost or Delayed Packages

If tracking indicates that a package is delayed, customers should first allow the carrier's tracking system to update.

If a package appears to be lost, contact us at contact@skinbymelao.store with your order number.

We will work with the carrier to investigate the shipment.

A package showing as delivered may require additional investigation with the carrier before a replacement or refund is issued.

Stolen Packages

Once tracking confirms delivery to the shipping address provided at checkout, Melao cannot automatically guarantee reimbursement for packages that are subsequently lost or stolen.

Customers are encouraged to use a secure delivery location.

We may request additional information or carrier documentation when investigating delivery disputes.

Nothing in this section limits any rights available under applicable law or the protections of the applicable payment method.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.

These charges are outside Melao's control.